Shipping and Quality
We aim to deliver you the very best military aviation themed apparel out there and will do everything in our power to ensure we follow through on that!
Shipping Policy:
Free Domestic Shipping is provided on all purchases over $70!
Current Shipping Zones & Times:
Continental United States: 2-5 Business Days
Canada: 1-7 Business Days
All items are made specifically for each customer as they are ordered, so we are unable to accept exchanges or returns. We aim to fulfill orders using the source closest to you, but some items, sizes, or colors may not be available locally and may need to be sourced from outside your region. Please note that customs duties set by regional governments may apply to orders as well, but we do everything we can to ship from within your country to avoid these! For that reason, we highly recommend confirming your country in the store page before ordering.
Order Changes:
If you notice that your order is incorrect (wrong size, colour, shipping address, etc.), please notify us within 12 hours so that we can make changes before the order is shipped. Once it is shipped we cannot take a return since all items are made specifically for each customer as they are ordered
Damaged Product / Manufacturing Errors:
We have specifically chosen the apparel providers with the lowest defective product rate in the industry which is also backed up by a free replacement or refund policy. To resolve a possible issue, simply provide the necessary photo / video (as outlined in the chart below) and a quick description of the issue within 30 days of product delivery to our customer support email: turnnburnapparel@gmail.com
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Issue |
Required Evidence |
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An issue with the quality of the print |
A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame. |
|
An issue with the print placement (distance from collar, off-center, etc.) |
A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape. For these "Direct-To-Garment" products, there is a tolerance of 0.5" for print placement. |
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Print in the wrong area |
A clear photo of the product you received, folded in a way that clearly displays both sides. |
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Wrong product |
A photo of the product that was received, with the size tag clearly visible as well. |
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An issue with the product (incorrect size, brand, quality) |
A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame. |
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A product sizing issue (manufacturer’s defect) |
A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface. The tolerance is +/- 1” for adult garments. |
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An issue with an electronic device (manufacturer’s defect) |
A video or photo where the issue is clearly visible or shown, and demonstrate the troubleshooting steps being performed. |
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Delivery-related product damage |
A photo or video of the received product where the package and the issue are clearly visible. |
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Reprinted item has the same issue as the original item |
A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible. |